Privacy

Plain-language summary. Operated by Keelcroft for the agency named on each call.

What we collect

• The enrolled person's first name, phone number, time zone and call time.
• Up to 3 family contacts (name, phone, email, relationship).
• Call results (answered, keypress, missed), voice messages left for family and their automatic transcripts.
• Short messages family members write to be read aloud on the next call.
• Consent records: the consent wording, time, IP address and browser of the person who enrolled, and the keypress on the confirmation call.
• Agency staff names and emails.

We do not collect medical information. Please do not enter any.

Who sees what

• Family contacts see call history, voice messages and family messages, and can get a weekly summary email (one click to stop).
• The agency sees enrollment details and call outcomes. It sees "please call me" requests only if the family allowed it, and never sees voice messages or family messages.
• For paid add-on enrollments, the enrolling family member's name, email and phone are shared with the agency so it can bill them. The same applies when a family asks the agency to get in touch.
• Service providers that process data for us: Cloudflare (hosting), Twilio (calls), Resend (email), Dodo Payments (agency billing and direct family subscriptions; we never see card details).

We do not sell personal information or use it for advertising. We are not a HIPAA covered entity and do not make HIPAA claims.

Retention and deletion

Data is kept while the enrollment is active and for up to 12 months after calls stop, unless you ask us to delete it sooner: support@keelcroft.com.